NOLA 311 is New Orleans's primary source of local government information and non-emergency services. Whether you are a local resident, visitor, or business, NOLA 311 will provide a prompt, courteous, and professional customer service experience.
NOLA 311 sets the benchmark for exceptional customer service through compassionate, helpful and knowledgeable staff, enabling the government to be transparent, responsive, effective, and efficient.
When searching for a case using your full case reference number, please add 101000 at the beginning. Example: If you case number is 607579, type 101000607579.
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311 Is Getting a Makeover
In an effort to improve our capabilities and remain relevant with current technology trends, we plan to expand the ways you can use NOLA 311. New tools could include:
- A mobile app
- An improved website
- A knowledge base of common problems