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The City of New Orleans

Mayor Mitchell J. Landrieu

August 5th Flood Recovery

Heavy rains caused flooding across New Orleans Saturday, Aug. 5. View information and resources below for affect residents and businesses.

NOLA Ready Guide: What to Do After a Flood

English, Spanish

Flood Recovery Resource Center

The City of New Orleans will host a flood recovery resource center this week to provide flood-affected residents and businesses additional access to information and resources. A National Flood Insurance Program specialist will be available to answer questions to residents and business owners. Additionally, several community organizations will be present to inform the public of available services.

The flood recovery resource center will be hosted at the Corpus Christi-Epiphany Community Resource Center at 2022 St. Bernard Ave, (entrance at the corner of N. Galvez Street and Onzaga Street) during the following days and times:

  • Wednesday, Aug. 16, 3pm to 7pm;
  • Thursday, Aug. 17, 3pm to 7pm;
  • Friday, Aug. 18, 10am to 2pm; and
  • Saturday, Aug. 19, 10am to 2pm.

Assistance for Residents and Volunteer Opportunities Available

Community organizations are our partners in preparedness and response. Link with them directly for more info on volunteer opportunities and available assistance.

American Red Cross

504-620-3105
The Red Cross continues to work closely with local officials and partners to provide support to those affected by flooding in New Orleans this past weekend. Currently, the Red Cross is coordinating with local government to assist with damage assessment, as well as providing cleaning kits and recovery planning support to affected individuals and families. Contact the American Red Cross at 504-620-3105.

Cajun Army

www.thecajunarmy.com
If you need assistance with cleanup, sign up on the website or call Windy at 504-982-6333.

Louisiana Civil Justice Center

www.laciviljustice.org, 504-355-0983
The Louisiana Civil Justice Center is a non-profit that provides civil legal assistance for low-income, elderly, and disaster-affected residents of Louisiana through a toll-free hotline, court-based help desks, and community legal clinics. The Louisiana Civil Justice Center can help survivors of the August 2017 flooding who need legal advice. Callers may take advantage of free legal counseling via a toll-free hotline. Counseling is offered on the following legal issues: insurance claims, landlord-tenant issues, home-repair contracts, consumer-protection matters, and replacement of legal documents destroyed in the storm.

LSU AgCenter

www.lsuagcenter.com, 504-658-2900
LSU AgCenter can provide information on flood recovery, mold, hurricane preparation, and other relevant information.

NOLA Tree Project

504-415-8434
connie@nolatreeproject.org
NOLA Tree Project can coordinate volunteers, tools, and cleaning supplies to help with cleanup activities. Contact them for volunteer opportunities or to request assistance.

Rebuilding Together New Orleans

504-581-7032
Rebuilding Together New Orleans, a program of the PRC, helps homeowners with critical home repair services by utilizing volunteers. If your home received damage and you need help, contact the intake department at 504-581-7032. If you want to help, contact Volunteer Manager Kat at 504-636-3075 or kschweitzer@prcno.org

SBP

SBP can help homeowners whose homes were impacted by the flooding. Volunteers can assist with gutting and mold remediation. Contact Judy at JMartens@SBPUSA.org for volunteer opportunities. Homeowners in need of assistance should contact the client services department at 504-644-4639. SBP provides free resources (mold remediation, basic insurance guide, avoiding contractor fraud) for residents affected by disasters. These guides can all be accessed and downloaded from http://sbpusa.org/start-here/.

Southeast Louisiana Legal Services

504-529-1000 x223
Southeast Louisiana Legal Services can provide legal assistance to tenants who are being evicted or who are being asked to pay for repairs by their landlords due to flooding. Go to their office at 1010 Commons Monday, Wednesday or Friday from 9-3 and bring proof of income, lease, and any other important documents.

If your organization is accepting volunteers or offering services for residents affected by flooding and would like to be listed here, email lamellem@nola.gov.

Clean up Safely

NOLA Ready guide to cleaning up after safely

Prevent Mold Growth

  • Clean wet or moldy surfaces with bleach. See the guide on the following page for how to safely clean with bleach. 
  • Use fans to dry wet building materials, carpets, and furniture.
  • Throw away anything that you can’t clean or dry quickly.
  • If mold growth is large, contact a licensed mold removal professional.

Prevent Mosquito Breeding

  • Remove trash and clutter like old tires, buckets, and tarps.  
  • Empty standing water from containers like pet dishes, children's toys, and flowerpots. 
  • Keep water fresh in containers like bird baths and kiddie pools.
  • Clean gutters and catch basins.
  • Call 311 to report illegal dumping, abandoned swimming pools, and water leaks.

Organize Debris for Sanitation Pickup

Sanitation collection will occur as scheduled. For properties eligible for collection by the City:

  • During the 2nd collection this week, the Sanitation Department will pick up bulky waste including debris, carpeting and other large items. Residents are encouraged to inform 311 of bulky waste pickup needs. 
  • Tree limbs, branches and carpeting must be cut in four feet (or less) lengths and bundled. Tree limbs cannot be more than 12 inches in diameter.
  • Leaves should be bagged and the bags secured. 

Resources for Small Businesses Affected by Flooding

Contact the Office of Economic Development

The Mayor's Office of Economic Development is currently conducting preliminary damage assessments of businesses affected by Saturday's flooding. If your business was damaged, contact Economic Development at (504) 658-4200. 

View the New Orleans Building Hardening Guide

The City of New Orleans Office of Resilience & Sustainability and NOLA Ready have put together a guide on how to protect your business from high winds, flooding, fire, winter weather, and hail. These techniques range from very minor, inexpensive retrofits which you might do by yourself to far more complicated measures which require the assistance of a licensed professional.
View the New Orleans Building Hardening Guide.

File a Claim for Flood Damage to Your Home or Business

Read more on how to file a claim from FEMA.

Start the Claims Process by Contacting Your Insurer 

After experiencing a flood, contact your agent or insurance company to file a claim. Make sure you have the following information handy:

  • The name of your insurance company
  • Your policy number
  • A telephone and/or email address where you can be reached at all times

An adjuster should contact you within a few days of filing your claim. If you do not hear from an adjuster, you can contact your insurance agent or company again.

Document the Damage 

Separate damaged from undamaged property. Your adjuster will need evidence of the damage to your home and possessions to prepare your repair estimate.

  • Take photographs of all of the damaged property, including discarded objects, structural damage, and standing floodwater levels.
  • Make a list of damaged or lost items and include their date of purchase, value, and receipts, if possible.
  • Officials may require disposal of damaged items so, if possible, place flooded items outside of the home.

Complete a Proof of Loss to Support Your Claim 

Your adjuster will assist you in preparing a Proof of Loss (which is your sworn statement of the amount you are claiming including necessary supporting documentation) for your official claim for damages. A Proof of Loss can be many things, but must contain the specific details set forth in the Standard Flood Insurance Policy. You'll need to file your Proof of Loss with your insurance company within 60 days of the flood. This document substantiates the insurance claim and is required before the National Flood Insurance Program (NFIP) or insurance company can make payment.

You'll receive your claim payment after you and the insurer agree on the amount of damages and the insurer has your complete, accurate, and signed Proof of Loss. If major catastrophic flooding occurs, it may take longer to process claims and make payments because of the sheer number of claims submitted.

File a Claim for Flood Damage to Your Vehicle

Contact your car insurance company

Have your policy number and contact information ready.

Flood Repair Permits

Permits directly related to flood damage resulting from the August 5, 2017 flood event will have all associated permitting fees waived. Come to the One Stop Shop prepared with all of the documents that you need to obtain your permit in a single visit. If your building did not experience structural damage, but you still need to repair portions like floors, drywall, cabinetry, and electrical outlets, please click here to learn about the 4 things you will need to get your permit.

Latest Alerts & Updates

Updated August 11, 2017 at 1:38 PM

Mayor Landrieu Provides Additional Sewerage and Water Board Update

City provides sandbags for residents and new real-time street flooding website

NEW ORLEANS – Today, Mayor Mitch Landrieu and City officials announced that Turbine #1 has been successfully repaired, is being monitored and being gradually brought back online throughout the day. Twenty-six generators have been ordered for additional capacity and redundancy and six arrived last night. We expect 12 additional generators to arrive today. The remaining eight generators are on their way and expected to arrive tomorrow.  This redundancy will remain throughout Hurricane Season.

Sandbags Available for Pick-Up

In anticipation of an inclement weather event this afternoon, sandbags can be picked up until 5 p.m. today or until they run out at the intersection of Perdido and S. Lopez Streets.

Viewing Real-Time Traffic Accidents Online

The City also unveiled Streetwise, a website for viewing real-time traffic accidents and street flooding. To see in real-time where reported traffic accidents and street flooding are occurring, visit http://streetwise.nola.gov.

Turbine Power Loss on Wed., August 9

On Wednesday, August 9, the Sewerage & Water Board lost service to one of its power turbines, leaving only one turbine and Entergy power as the remaining power source. As a result, the system’s capacity to drain stormwater from the streets is diminished for the East Bank of New Orleans, west of the Industrial Canal. Pumping stations in Algiers, New Orleans East and Lower Ninth Ward have diesel generators and therefore will not be impacted in this event.

Sewerage & Water Board and GE crews worked 24-hour shifts to repair the turbine and to secure backup power to restore power to drainage pumping stations to the impacted portion of the city.

Mayor Signs Declaration of Emergency

Yesterday morning, August 10, Mayor Mitch Landrieu signed a declaration of emergency for the City of New Orleans and Governor John Bel Edwards signed an emergency declaration the State of Louisiana as well. The local disaster declaration allows for more flexible strategy and purchasing of assets needed in emergencies.

City Advises Residents to Take Precautions 

If all of the power from Entergy continues, the City will be able to handle typical rainfall. Out of an abundance of caution, the City is urging residents in the affected area to move their vehicles to higher ground, take necessary actions to protect personal property, and stay off of roadways during rainstorms unless an emergency makes it absolutely necessary to do so. 

Residents should call 911 to report street flooding and life-threatening emergencies. Residents are advised to remain indoors during heavy rainfall. Residents should call 311 from 7 a.m. to 7 p.m. for non-emergency services and general information.

The Orleans Parish School Board and the Archdiocese of New Orleans have announced that all schools will continue to be closed today. Additionally, Municipal and Traffic Court remain closed today.

At this time, drinking water and sewerage services for all of the city are unaffected by this outage.

The City will keep residents updated through email alerts and Twitter @NOLAReady.

# # #

Link to update

Updated August 10, 2017 at 10:27 PM

Mayor, City Officials Announce Testing of Damaged Sewerage & Water Board Turbine

NEW ORLEANS – Tonight, Mayor Mitch Landrieu and City officials announced that the Sewerage and Water Board has begun testing the turbine damaged in last night’s incident to determine if it’s ready to be brought fully online.

Read more

Updated August 9, 2017 at 2:11 PM

Update: City Issues Additional Info Following Sat. Flooding

Today, the City of New Orleans released information following Saturday's no-notice severe weather and flooding.

Read more

Updated August 9, 2017 at 12:05 PM

Resources for Small Businesses Affected by Flooding

The Mayor's Office of Economic Development is currently conducting preliminary damage assessments of businesses affected by Saturday's flooding. If your business was damaged, contact Economic Development at (504) 658-4200. 

Read more

Updated August 8, 2017 at 8:36 PM

City Receives Various Reports of Flooding in Gentilly, Lakeview and City Park

The National Weather Service has issued a flash flood warning until 9:15 pm. tonight, August 8, 2017. The City has begun to activate the Emergency Operation Center.

Read more

Updated August 8, 2017 at 7:40 PM

City Advises Residents to Use Caution During Flash Flood Warning

According to the National Weather Service, New Orleans is under an area flash flood warning until 9:15 p.m. today, August 8, 2017.

Read more

Updated August 7, 2017 at 6:27 PM

Volunteer Opportunities and Assistance for Residents Available

Community organizations are our partners in preparedness and response. Link with them directly for more info on volunteer opportunities and available assistance.

Read more

Updated August 7, 2017 at 1:54 PM

8.7.17 Updates: City Makes Additional Reminders Following Saturday Flooding

NEW ORLEANS – Today, the City of New Orleans released the information following Saturday's no-notice severe weather and flooding. As much as 8 to 10 inches of rain fell in isolated areas of the city within three to four hours.  Many neighborhoods of the city saw rainfall amounts equaling a 1 percent chance of occurring in any year, a so-called 100-year event.  Others saw rainfall amounts equaling a 10 percent chance of occurring in any year, a so-called 10-year event.

Read more

Updated August 6, 2017 at 4:58 PM

Morris Jeff Community School Closed Monday

Morris Jeff Community School officials have announced the school will be closed Monday, August 7 due to water that remains inside the basement levels of the school. School will begin Tuesday, August 8 at 8:00 am, unless otherwise instructed. No other school closures have been reported at this time.

Read more

Updated August 6, 2017 at 3:09 PM

Updated: City Makes Additional Reminders Following Saturday Flooding

Today, the City of New Orleans released the following Saturday's no-notice severe weather and flooding. As much as 8 to 10 inches of rain fell in isolated areas of the city within three to four hours. 

Read more

Updated August 5, 2017 at 7:16 PM

Heavy Rains and Flooding in New Orleans: Stay Safe and Clean Up

Heavy rains caused flooding across New Orleans yesterday, Saturday, Aug. 5. If your property was damaged, contact your insurer, document the damage, and clean up safely.

Read more

Updated August 5, 2017 at 5:35 PM

City Reminds Residents of Precautions During Severe Weather

According to the National Weather Service, the City of New Orleans may continue to experience severe weather and heavy rainfall today, August 5, 2017. Public safety is our top priority, so we are advising residents to monitor weather conditions and stay alert. New Orleans is under a Flash Flood Warning until 8 p.m. on August 5, 2017, and a Flood Advisory until 8 p.m. August 5, 2017.

Read more

 
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Last updated: 8/15/2017 3:55:15 PM

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