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The City of New Orleans

Mayor Mitchell J. Landrieu

Power Outages

High winds can knock down wires or poles, leaving you without power for a long period of time. 

What should I do if the power goes out? 

Before the storm

  • Turn your fridge to its lowest temperature. 
  • Freeze containers of water to keep your freezer cool. 
  • Fill up your bathtub with water as a back-up water supply. 
  • Fully charge all electronic devices (cell phone, laptops, and medical equipment).
  • If you need power for medical equipment, sign up for the Special Needs Registry. 

During A Power Outage

  • Report your power outage to Entergy (Call 1-800-968-8243). 
  • Open your fridge doors a little as possible. 
  • Stay away from low-hanging power lines and power lines that have fallen to the ground. 

Power Outages Tips

  • Increase your cell phone life by: 
    • Purchasing additional cell phone batteries.
    • Turn off all push notifications.
    • Keep cell phones off whenever possible.
    • Use texts instead of calling. 
  • Purchase a battery-operated radio to check for updates.
  • Sign up for outage text alerts from Entergy to keep up to date with outages in your neighborhood, and when they may be fixed.
  • Bookmark the Entergy Outage Map to quickly check outages around town.
  • Plan how to access important information you may store online even if power is off.

Power restoration can take many days or even week(s) depending on the severity of a storm. View Entergy's restoration process flow

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Last updated: 5/15/2017 8:54:28 AM

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